Shipping & Delivery
Shipping & Delivery
Currently, we ship within Australia, United States of America, Canada, Japan, New Zealand, Singapore, South Korea, Hong Kong, China, Indonesia, Philippines, Macau, Taiwan, Thailand, Saudi Arabia, United Arab Emirates, Qatar, Mexic
Our estimated delivery dates are based on several factors, including the destination address and how quickly we can assemble and prepare your items for shipment.
For example, if you order one thing for your pets on https://lucends.com/, it will need 1-3 business days of processing time and then 7-18 business days of shipping time. Therefore, you can expect to receive it in 8-21 business days.
Delivery Time=Processing Time (about 3-5 business days) + Shipping Time (about 7 – 12 business days)
Estimated delivery date: Receive within 8-21 business days.
Shipping fees are calculated based on price.
FREE TRACKED SHIPPING (STANDARD SHIPPING)
PRIORITY SHIPPING + INSURANCE SECURITY
(*There is a different processing time for a different item. You can check the processing time from the product page. Once your order is placed, you can check order shipping info from the online order status page. We will also inform you through your registered email or your phone.)
Duties & Taxes
Once the package reaches the destination country, any import duties and taxes will be charged and these must be paid by the recipient of the package. Unfortunately, as customs policies vary from country to country, we have no control over these fees. If you have any questions about customs charges, it is recommended that you contact your local customs.
- Australia delivery takes business days 7-12 days.
- US delivery takes business days 7-10 days.
- Canada delivery takes business days 7-11 days.
- New Zealand delivery takes business days 7-11 days.
CAUSES OF DELAY
We recommend that you register an account on our website to keep track of your order. Parcel Tracking Site: https:/https://lucends.com/pages/track-order
NEED MORE HELP
Email at: email@example.com.